Customer Experience Puts First Things First Exceptional customer experiences aren’t spontaneous, they’re planned, deliberate, and intended. Great customer service happens when we have a goal in mind and a plan for how to make it happen. How can you reach the end of your journey, arrive at your destination without first knowing where to go? Customer experience requires planning, it requires direction, it requires a goal. Proactive customer experience is driven by creating customer value and is independent of the weather or how people treat customer experience professionals. The highly effective customer experience is proactive. Proactive customer experience is service based on principles. It requires taking responsibility for your actions. Customer Experience is ProactiveĬustomer experience, true customer service requires action. Stephen Covey’s Seven Habits of Highly Effective Customer Experience 1. With Covey’s passing, I dedicate this post to Covey, a master of experience who taught us to think abundantly and be willing to share and help those who ask for assistance.Ĭovey’s “ 7 Habits of Highly Successful People” are a template to the 7 Habits of Highly Effective Customer Experience.Įxceptional experiences are about the principles and best practices that have the greatest impact for the customer. Covey’s teachings inspired us all to think outside of ourselves, and deliver a world-class customer experience in our specific line of work. Stephen Covey, best-selling author, teacher, and mentor, was a master of customer experience. Customer experience is more than just service.
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January 2023
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